Friendly and all about customer service by Winning me over - 01/02/2015
"My ignition switch, for some strange and unusual reason, would not turn over and the steering wheel was locked and would not come unlocked. I tried several times turning the steering wheel left and right, but it would not budge. I went online and searched for a lock-n-key establishment and came across Backus Lock-N-Key in Layton, UT. I called and explained my situation and the gentlemen that answered the phone, very polite, asked me to take the key into the shop before having him come out so as not to make unnecessary charges. Upon my arrival, I was welcomed and I mentioned my situation, and he immediately knew who I was. He took my key, made me a new one and recommended that I put a screwdriver in the new key hole, tap it with a hammer inside the ignition switch, and see if that would do the trick. The gentlemen didn't even charge me for making the key, and said to try it first before he would go out to see my car and put a new ignition switch which would be very expensive. I did as he recommended and it worked! Many businesses will charge for any little service and compromise their customer care and satisfaction. I felt that Backus Lock-N-Key really cared about my needs and really tried to help me save money rather than make unnecessary purchases, which was really something unique and rare these days from businesses. If you have any problems similar to mine or anything related withthe use of a key or lock, I strongly urge you to contact Backus Lock-N-Key and I assure you that you will be very welltaken care of. They won me over for their business and I will continue to remain a loyal customer for all my key and lockneeds. I could go to such places as Home Depot to get a key, but I would never get the same treatment or help as Ireceived from Backus Lock-N-Key."